Payment

At GuanGu Technology, we are committed to providing a seamless and transparent payment process for our international customers. Our goal is to make your purchasing experience as smooth as possible, from the moment you place your order to the day it arrives at your facility.

We accept secure cross‑border payments. Full payment is required after order confirmation. Production and shipment will be arranged once payment is verified, with no hidden fees.

Learn more about wire transfers and international payment methods on Wikipedia.

Receiving bank information

We currently support bank wire transfers (T/T) for all international orders. For large-volume purchases, we can also accommodate Letters of Credit (L/C) upon request. All payments are processed securely, and we will confirm receipt of funds promptly so that production can begin without unnecessary delays.

Beneficary Name：Guangu Technology (Suzhou) Co., Ltd.

Beneficary account number：1102021109140061574

Swiff Code：ICBKCNBJSZU

Beneficary Bank：Industrial and Commercial Bank of China Suzhou Branch

Beneficary Bank Address：NO.51 SHISHAN RD SUZHOU CHINA

Quality Assurance and Warranty

At GuanGu Technology, we take pride in the quality and reliability of our metal polishing machines. Every machine is manufactured using high-grade materials and components from internationally recognized brands such as Siemens, Omron, and Delta.

Our commitment to quality includes:

  • Rigorous Testing: Each machine is tested for performance, durability, and safety before shipment.
  • ISO and CE Certification: Our products meet international quality and safety standards, ensuring you receive a reliable and compliant machine.
  • Warranty Coverage: All machines come with a comprehensive warranty covering manufacturing defects and component failures. Our warranty policy is designed to give you peace of mind.
  • Lifetime Technical Support: Even after the warranty period, we continue to offer technical support and spare parts availability to keep your machine running smoothly.

We are confident in the quality of our products and are committed to your satisfaction.

Delivery

We understand that waiting for international deliveries can be challenging. That is why we partner with reliable global logistics providers to ensure your order is handled with care throughout its journey. After your machine is produced and packed, we select the most efficient shipping route based on your destination and budget requirements.

Items are shipped from China. Delivery time is long due to international transit, customs clearance, peak‑season congestion and local logistics.

Estimated shipping time based on global logistics data (for reference only):

  • Japan & South Korea: 3-5 days.
  • Southeast Asia: 10-12 days.
  • India & Pakistan: 15-18 days.
  • Middle East & Red Sea: 18-25 days.
  • Australia & New Zealand: 14-25 days.
  • Mediterranean: 25-30 days.
  • European main ports: 40-45 days.
  • European inland transshipment: 55-60 days.
  • USA & Canada: 25-35 days.
  • Central & South America: 30-35 days.
  • Africa: 25-40 days.

Packaging and Customs Clearance

To ensure your machine arrives in perfect condition, we use high-quality packaging materials that meet international shipping standards. Our packaging process includes:

  • Protective Wrapping: Each machine is wrapped with anti-corrosion and moisture-proof materials.
  • Secure Crating: The machine is placed in a sturdy wooden crate with internal bracing to prevent movement during transit.
  • Clear Labeling: All packages are clearly labeled with handling instructions and shipping information.

Customs Clearance Support

We understand that customs clearance can be a complex process. Our team provides documentation and support to help you clear your goods through customs smoothly. This includes:

  • Commercial Invoices: Detailed invoices with accurate product descriptions and values.
  • Packing Lists: Comprehensive lists of all items included in the shipment.
  • Certificates: Copies of relevant certificates such as ISO and CE upon request.

By working closely with our logistics partners, we aim to simplify the customs clearance process for you and minimize any potential delays.

Please note that these delivery times are estimates based on current global logistics data. Actual delivery may vary due to factors such as weather conditions, customs inspections, or peak season congestion. We will keep you updated on your order’s progress and notify you of any significant changes to the estimated delivery date.

A tracking number will be provided after shipment. We appreciate your patience for possible delays and will keep tracking your order.

For any questions regarding your payment or delivery, our customer support team is available to assist you. We are here to help with payment confirmations, shipping updates, customs clearance inquiries, and delivery schedule adjustments. Your satisfaction is our priority, and we are committed to ensuring a smooth and reliable purchasing experience. Thank you for choosing GuanGu Technology.

Explore our metal polishing machines in our online shop. For more information, visit our FAQ page or contact us directly.